Exness allows customers to use a simpleverifyThe process updates their personal information, such as their residential address. Maintaining accurate account information is crucial for smooth trading, compliance, and account security.
The importance of updating your address
Keeping your address information up-to-date with Exness is crucial for:
- Account security:Ensuring the accuracy of your detailed information can reduce the risk of fraud.
- Regulatory compliance:Exness needs to verify customer information to comply with financial regulations.
- Withdrawalhandle:If your address matches the registration details, it can prevent withdrawal delays.
- Account notification:Ensure that you receive important updates regarding your trading account.
List of accepted files for extended address verification
| file type | Example | require | Common reasons for rejection |
| Water and electricity bill | Water, electricity, coal and network fees | Issued within the past 6 months, displaying your name and address | Documents over 6 months old, scanned copies are blurry |
| bank statement | Official bank statements, electronic statements | Must include bank logo, issuance date, and your full name | Incomplete declaration, cropped screenshot |
| Government issued documents | Tax payment certificate, residence certificate | Must have an official seal, issued within one year | Lack of seal or official signature |
| LEASE AGREEMENT | Lease Agreement, Property Lease Agreement | Signed by both the tenant and landlord, displaying the complete address | Unsigned, expired, or incomplete documents |
| Insurance Declaration | Family or vehicle insurance documents | Issued within 6 months, displaying complete name and address | The file address is not displayed clearly |
| Telecommunications bill | Telephone, Internet or cable bill | It must be the latest and display the service address | The registered account address does not match |
| Employment Letter | Official employer address certificate | Date within the past 3 months | Non company letterhead letter |
be careful:All files must be submitted in a clear and readable format (PDF, JPEG) and must not be edited or altered.
Step by step guide: Change your address
Here is a detailed step-by-step guide to ensure a smooth process:
- Log in to your Exness account
- Visit exness.com and log in with your credentials.
- Navigate to personal area.
- Access the 'Personal Information' section
- Click on the 'Settings' icon on the dashboard.
- Select 'Personal Information' from the drop-down menu.
- Initiate address change
- Click on 'Change Address' and enter your new address details.
- Ensure that the address matches exactly with your proof documents.
- Upload the required files
- Select the file type from the provided list (e.g. utility bill, bank statement).
- Upload a high-quality scanned copy or photo.
- Review and submit
- Please carefully check all details for accuracy and ensure that the document is clear.
- Click submit to proceedverify。
- TO BE CONFIRMED
- Exness will review your submission, usually within 1-3 business days.
- Once your address is successfully updated, you will receive an email notification.
Detailed processing time and status updates
| Processing steps | Action needs to be taken | Expected time frame | Status Notification |
| File upload | Upload clear and effective files | immediately | Confirmation message on dashboard |
| Verification and review | Exness reviews submitted documents | 1-3 working days | Email notification after completion |
| Request more information | If necessary, please provide additional documents. | 1-2 working days | Request sent via email |
| Approve/Reject | Address update approved or rejected | Within 24 hours after review | Email and dashboard updates |
| Data Update | The address in your personal profile has been updated | Immediately after approval | Confirmation information on the dashboard |
Common reasons for rejection and solutions
If your address change request is rejected, here is an extended list of possible reasons and how to resolve them:
| Reject Reason | describe | Solution |
| File not accepted | The uploaded file type is not in the acceptance list | Please refer to the list of accepted documents listed above |
| The file is too old | The bill is over 6 months old | Submit an updated document |
| Blurred or cropped images | The image is unclear or partially cut off | Upload a complete high-quality scanned copy again |
| Address mismatch | The address on the file does not match the one you entered | Resubmit after correcting the address |
| Incomplete submission | Missing fields or files | Please fill in all fields and upload the required files |
| name variation | The name on the file does not match your Exness account | Ensure that your Exness profile matches your files |
Comparison with the address change process of other brokers
| broker | Required documents | processing time | Support channels | Process simplicity |
| Exness | Public utility bills, bank statements | 1-3 working days | 24/7 online chat, email | simple |
| IC Markets | Public utility bills and tax invoices | 2-5 working days | Limited to working hours only | moderate |
| Pepperstone | Government documents, lease agreements | 3-7 working days | Email only support | tedious |
| NAME | Bank letters, utility bills | 2-4 working days | 24/5 telephone support | smooth |
| FXTM | Address confirmation letter, utility bill | 3-5 working days | Instant chat, phone support | moderate |
Additional tips for successfully changing address
| tip | Why is this important |
| Use high-quality scanning | Ensure that the file is readable and not rejected |
| Submit on weekdays | Accelerate processing speed on weekdays |
| Regularly check emails | Please be aware of any additional requests from Exness. |
| Ensure information matching | Avoid discrepancies between your account and files |
| Use a stable Internet connection | Prevent upload errors and incomplete submissions |
Contact Exness support for further assistance
| Support channels | usability | Contact Information |
| online chat | all-weather | You can access it through the Exness website |
| email support | May 24th | [email protected] |
| phone support | business hours | View the website to obtain the region code |
| help center | 24/7 | Comprehensive guidelines and frequently asked questions are available |
conclusion
Updating your address in Exness is a simple but important step to ensure that your account remains secure and compliant. By following the guidelines and using the provided techniques, you can efficiently update your address without any delay.
Trade immediately with trusted broker Exness
Personally understand why Exness is the preferred broker for over 800000 traders and 64000 partners.
Frequently Asked Questions (FAQs)
How long does it take to change my address in Exness?
Normally, if all files are correct and error free, processing your request will take 1-3 business days.
